Refund Policy

Scope and Applicability

This Refund Policy applies to all professional services purchased through www.taxclue.in or directly from TaxClue Consultech Private Limited (CIN: U74999HR2021PTC095657). By making a payment and engaging our services, you acknowledge and agree to the terms set forth herein. This Policy is to be read in conjunction with our Terms and Conditions.

Government Fees

All government fees, stamp duty, challan payments, statutory charges, and other amounts remitted to government authorities (MCA, GST Portal, Income Tax Department, FSSAI, BIS, IP India, DGFT, ICEGATE, EPFO, ESIC, and others) on your behalf are strictly and absolutely non-refundable under any circumstances whatsoever. These amounts are paid directly to the relevant government body and cannot be recovered or reversed once remitted.

Government fees are clearly identified and separated from professional fees in all quotations and invoices. By authorising payment, you acknowledge that government fees are non-recoverable.

Professional Fees Refund

Refunds of professional fees (i.e., TaxClue's service charges, excluding government fees and GST) are considered strictly in the following circumstances:

• Service Not Commenced: If TaxClue has not initiated any work on your engagement (no document review, no form preparation, no filing initiated), a full refund of professional fees (excluding government fees already remitted and payment gateway charges) may be issued upon written request received within 48 hours of payment.
• Service Partially Completed: If work has been partially completed (document review done, forms partially prepared, but not yet filed), a proportional deduction shall be made for work already performed based on reasonable professional time expended. The balance, if any, may be refunded.
• Service Fully Delivered: Once the service has been fully delivered — including but not limited to filing submitted, certificate issued, document delivered, or consultation completed — no refund of professional fees shall be applicable.
• Rejection Due to TaxClue's Error: If a government authority rejects your application due to an error attributable solely to TaxClue (and not due to information or documents provided by you), we will refile at no additional professional fee. No monetary refund shall be issued in lieu of refiling.
• Rejection Due to Client's Information: If rejection is attributable to incorrect, incomplete, or ineligible information provided by the Client, no refund is applicable. Rework or refiling may be undertaken at additional charges.

In all cases, the determination of whether work has commenced or been completed shall be at TaxClue's reasonable discretion, supported by internal work logs.

Refund Request Process

To request a refund:

• Submit a written request to info@taxclue.in with the subject line "Refund Request — [Your Order/Engagement Reference]".
• Include your full name, payment receipt, engagement reference number, reason for refund, and any supporting documentation.
• Refund requests must be submitted within 30 days of the date of payment. Requests received after this period shall not be entertained.
• TaxClue shall acknowledge receipt within 48 hours and issue a decision within 7 working days.
• Approved refunds shall be processed within 10–15 working days to the original payment method only. TaxClue shall not be responsible for delays caused by banking or payment gateway processing.

All refund communications shall be in writing (email). Verbal commitments do not constitute a binding refund agreement.

No Refund Situations

Without prejudice to the foregoing, refunds shall not be applicable in any of the following circumstances:

• Government fees and statutory charges already remitted to any authority.
• Services fully delivered and completed as described in the engagement.
• Client's failure to provide required documents, information, or cooperation within the agreed timelines.
• Client's change of mind, change of business plans, or voluntary withdrawal after work has commenced.
• Delays caused by government authorities, portal downtime, or third-party dependencies.
• Rejection or query by a government authority attributable to the Client's eligibility, incorrect documents, or information.
• Services involving consultation, advisory, or professional opinions already rendered.
• Digital Signature Certificates (DSC) once generated and dispatched — as these are client-specific and cannot be reused.

Service Credits

In certain cases and at TaxClue's sole discretion, instead of a monetary refund, TaxClue may offer a service credit of equivalent value towards other TaxClue services. Service credits are valid for 12 months from the date of issuance, are non-transferable, and carry no cash value. Expired service credits cannot be reinstated or refunded.

Cancellation by TaxClue

TaxClue reserves the right to cancel an engagement and issue a proportional refund (of professional fees only, net of work completed) in the following circumstances: (a) the Client has provided fraudulent, fabricated, or materially misleading documents or information; (b) the engagement would require TaxClue to act in violation of applicable law or professional ethics; (c) the Client becomes abusive, threatening, or otherwise engages in conduct that is incompatible with a professional relationship.

Dispute Resolution

If you are dissatisfied with a refund decision, you may escalate to our Grievance Officer at info@taxclue.in within 15 days of receiving the refund decision. The Grievance Officer shall review the matter and communicate a final decision within 15 working days. Thereafter, any remaining dispute shall be resolved in accordance with the Dispute Resolution clause in our Terms and Conditions, including referral to arbitration under the Arbitration and Conciliation Act, 1996. The provisions of the Consumer Protection Act, 2019 shall apply where applicable.

Contact

TaxClue Consultech Private Limited CIN: U74999HR2021PTC095657
📍 Plot No 55, Sector 21A, Faridabad, Haryana — 121001, India
📧 info@taxclue.in
📞 +91 98914 64610
🌐 www.taxclue.in

Grievance Officer: Mr. Mohit Panchal