Delivery Policy

Nature of Services

TaxClue Consultech Private Limited provides professional services — not physical goods. In the context of our services, "delivery" refers to the completion and provision of one or more of the following:

• Filing of applications, returns, forms, or documents on relevant government portals (MCA, GST, Income Tax, FSSAI, BIS, IP India, DGFT, ICEGATE, EPFO, ESIC, and others).
• Issuance of registration certificates, licence certificates, acknowledgments, ARNs, SRNs, or approval documents by the relevant government authority.
• Delivery of professionally drafted documents — including agreements, contracts, board resolutions, notices, legal opinions, reports, and advisory memos — via email or client portal.
• Completion of advisory consultations (oral or written) via phone, video conferencing, or in-person meetings.
• Generation and dispatch of Digital Signature Certificates (DSC) to the registered address or email.

Unless explicitly agreed otherwise in writing, all deliverables are provided in digital format. Physical copies are not provided as standard practice.

Delivery Timelines

Estimated timelines for each service are indicatively mentioned on the respective service page and communicated at the time of engagement confirmation. These timelines are best-effort estimates and actual completion depends on:

• Client Responsiveness: Timely provision of all required documents, information, signatures, and approvals by the Client.
• Government Processing Times: Authority processing and approval timelines, which are entirely outside TaxClue's control and may vary based on workload, system availability, and regulatory requirements.
• Scope and Complexity: The nature and complexity of the specific engagement.
• Third-Party Dependencies: Responses from banks, DSC providers, partner professionals, or other third parties.

TaxClue commits to completing all work within its control within the communicated timeline or to proactively inform the Client of any delays with reasons. Delays caused by government authorities, portal downtime, client non-response, or incomplete documentation are not attributable to TaxClue.

Delivery Channels

All deliverables are provided through the following channels:

• Email: Certificates, acknowledgments, reports, legal documents, and service completion confirmations sent to the Client's registered email address. It is the Client's responsibility to ensure the registered email is correct, active, and regularly monitored.
• WhatsApp: Quick updates, document copies, and status notifications.
• Client Portal: Secure access to all engagement documents, filings, and communication records (where available).
• Government Portals: Filings and certificates accessible directly on the respective government authority's portal using the Client's credentials.
• Courier / Physical Delivery: Only where specifically agreed and paid for (e.g., physical DSC tokens, stamped documents). Physical delivery timelines are subject to courier/postal service performance.

Confirmation of Delivery

Service delivery is deemed complete and confirmed when any one of the following occurs:

• The filing is successfully submitted on the government portal and a system-generated acknowledgment (ARN, SRN, or challan receipt) is received.
• The certificate, registration, licence, or approval is issued by the respective government authority.
• The drafted document, report, or advisory opinion is sent to the Client's registered email address or uploaded to the client portal.
• The consultation is completed as per the agreed scope.
• The DSC is generated and dispatched.

TaxClue provides a service completion confirmation email for every engagement upon delivery. If the Client does not raise any objection within 7 days of receiving the completion confirmation, the service shall be deemed accepted and satisfactorily delivered.

Failed or Rejected Filings

If a government authority rejects a filing or raises queries/objections:

• TaxClue shall notify the Client within 24 hours of receiving the rejection/query notification, along with the reason cited by the authority.
• If the rejection is attributable to TaxClue's error (e.g., incorrect form filling, data entry mistake by our team), we will rectify and refile at no additional professional fee.
• If the rejection is attributable to information provided by the Client, Client's ineligibility, or regulatory changes after filing, additional professional fees may apply for rework, and applicable government fees for refiling shall be borne by the Client.
• Responses to government queries, objections, hearings, or show cause notices may be included in the original scope or may constitute a separate service engagement, depending on the nature and scope of the original service agreement.

Service Tracking

Clients may track the status of their engagement through:

• Assigned Service Manager: Direct communication via phone, WhatsApp, or email with the dedicated manager for your engagement.
• Milestone Updates: Proactive status updates at key milestones (document review complete, form prepared, filing submitted, certificate received, etc.).
• Client Portal: Real-time status tracking through the client portal (where available).

TaxClue aims to provide status updates at a minimum of every 3 business days for active engagements, or more frequently for time-sensitive matters.

Client's Obligations

Timely delivery is contingent upon the Client fulfilling the following obligations:

• Providing all required documents, information, and signatures within 3 business days of request (or as otherwise communicated).
• Responding to queries and clarifications from TaxClue's team promptly.
• Making payments (professional fees and government fees) within agreed timelines.
• Executing and returning engagement letters, authorisation forms, and consent documents as required.

If the Client fails to respond or provide required information within 15 business days of the last communication, TaxClue reserves the right to treat the engagement as dormant. Reactivation may require fresh timelines and may be subject to revised fees.

Contact

TaxClue Consultech Private Limited CIN: U74999HR2021PTC095657
📍 Plot No 55, Sector 21A, Faridabad, Haryana — 121001, India
📧 info@taxclue.in
📞 +91 98914 64610
🌐 www.taxclue.in

Grievance Officer: Mr. Mohit Panchal