Company Policy

About TaxClue

TaxClue Consultech Private Limited (CIN: U74999HR2021PTC095657) is a Private Limited Company incorporated under the Companies Act, 2013 and registered with the Registrar of Companies, Delhi. We are a leading financial advisory, tax, compliance, and business facilitation platform headquartered in Delhi NCR, India.

Mission: To simplify business compliance for Indian entrepreneurs through technology, expertise, and client-centric service.

Vision: To be India's most trusted, transparent, and technologically advanced one-stop compliance platform.

Registered Office: Plot No 55, Sector 21A, Faridabad, Haryana — 121001, India

Professional Standards

Every service delivered by TaxClue is supervised and executed by qualified professionals, including:

• Chartered Accountants (CA) — regulated by the Institute of Chartered Accountants of India (ICAI) under the Chartered Accountants Act, 1949.
• Company Secretaries (CS) — regulated by the Institute of Company Secretaries of India (ICSI) under the Company Secretaries Act, 1980.
• Advocates — regulated by the Bar Council of India (BCI) under the Advocates Act, 1961.
• Domain Experts — specialists in FSSAI, BIS, trademark/patent law, GST, customs, and other regulatory domains.

All professionals adhere to the professional ethics codes, standards, and continuing professional development requirements prescribed by their respective regulatory bodies.

Service Commitments

TaxClue is committed to the following service standards:

• Expert Delivery: Every engagement is handled by a qualified professional with relevant domain expertise.
• Timely Execution: We adhere to committed timelines and proactively communicate any delays with reasons.
• Transparency: Clear, upfront pricing with no hidden charges. Government fees are always quoted separately from professional fees.
• Accuracy: Multi-level review processes to ensure error-free filings and submissions.
• Client-Centricity: Dedicated service managers for every engagement. Decisions prioritise client benefit.
• Continuous Communication: Regular status updates at every milestone of the engagement.
• Post-Service Support: Reasonable post-delivery support for queries arising from the completed service.

Equal Opportunity

TaxClue Consultech Private Limited is an equal opportunity employer and service provider. We are committed to providing services without discrimination on the basis of race, colour, religion, caste, sex, gender identity, sexual orientation, national origin, age, disability, marital status, economic status, or any other characteristic protected under the Constitution of India (Articles 14, 15, and 16) and applicable anti-discrimination legislation. Our services are available to all eligible individuals, businesses, and entities across India.

Anti-Bribery and Ethics

TaxClue Consultech Private Limited maintains a zero-tolerance policy towards bribery, corruption, and unethical conduct of any nature. This commitment extends to all employees, directors, associates, contractors, and professional partners.

• No employee or associate shall offer, give, solicit, or accept any bribe, kickback, facilitation payment, or improper inducement — whether in cash, kind, or any other form.
• All dealings with government authorities, regulators, and public officials are conducted through official, transparent, and documented channels.
• We comply with the Prevention of Corruption Act, 1988 (as amended) and all applicable anti-bribery regulations.
• Any employee found in violation of this policy faces immediate disciplinary action, including termination and referral to law enforcement authorities.
• Clients are encouraged to report any suspected unethical behaviour by TaxClue personnel to info@taxclue.in.

AML Compliance

In furtherance of our obligations under the Prevention of Money Laundering Act, 2002 (PMLA), TaxClue:

• Conducts appropriate client identity verification (KYC) before commencing services.
• Reserves the right to refuse or terminate services if we have reasonable grounds to suspect that the engagement is linked to money laundering, terrorist financing, or proceeds of crime.
• Reports suspicious transactions to the Financial Intelligence Unit – India (FIU-IND) as required by law.
• Maintains records of client identity and transactions for the period prescribed under PMLA and applicable rules.

Grievance Redressal

TaxClue has established a structured grievance redressal mechanism to ensure fair and prompt resolution of client concerns:

• Level 1 — Service Manager: Contact your assigned service manager directly (by phone, email, or WhatsApp). Most issues are resolved at this level within 3 business days.
• Level 2 — Escalation to Management: If unresolved, escalate by emailing info@taxclue.in with subject "Grievance — [Your Reference]". A senior manager will review and respond within 7 business days.
• Level 3 — Grievance Officer: If still unresolved, the matter is referred to our designated Grievance Officer (Mr. Deepak Gaur, Director). The Grievance Officer shall provide a final resolution within 15 business days.
• Level 4 — External Resolution: If the Client remains dissatisfied, the dispute shall be referred to mediation/arbitration in accordance with the dispute resolution clause in our Terms and Conditions.

All grievances are tracked internally with reference numbers and resolution timelines.

Certifications

TaxClue Consultech Private Limited holds the following certifications and recognitions:

• MCA Registered: Registered with the Ministry of Corporate Affairs, Government of India.
• DPIIT Recognised: Recognised by the Department for Promotion of Industry and Internal Trade as a registered startup.
• ISO 9001:2015: Quality Management System certification.
• ISO 27001:2022: Information Security Management System certification.
• GST Practitioner: Registered under the CGST Act, 2017.
• FSSAI Approved: Authorised service partner for FSSAI licensing.
• Professional Team: Team includes qualified CAs, CSs, Advocates, and domain experts.

Contact

TaxClue Consultech Private Limited CIN: U74999HR2021PTC095657
📍 Plot No 55, Sector 21A, Faridabad, Haryana — 121001, India
📧 info@taxclue.in
📞 +91 98914 64610
🌐 www.taxclue.in

Grievance Officer: Mr. Mohit Panchal