Delivery Policy

1. Service Delivery

Most TaxClue services are delivered digitally. Completed filings, acknowledgements, registration certificates, and reports are shared via:

• Email to your registered email address
• Your client dashboard on app.taxclue.net
• WhatsApp (for quick updates and document sharing, with consent)

2. Physical Deliverables

For physical items such as DSC tokens, printed certificates, original documents, or stamp-paper-based agreements:

• Delivery method: Courier (DTDC/BlueDart/Speed Post) or self-pickup from our office
• Delivery timelines: 3–7 working days within India after dispatch
• Shipping charges: Charged at actuals (communicated in advance), or included in the service package if specified
• Tracking: Courier tracking details shared via email/WhatsApp upon dispatch
• Risk in transit: Borne by the courier service; TaxClue will assist in filing claims for lost/damaged shipments

3. Digital Delivery

Digital deliverables (filed returns, registration certificates, compliance reports, acknowledgements) are typically delivered within the timeline communicated at engagement. Delivery is deemed complete when the document is emailed to your registered email address, uploaded to your account on app.taxclue.net, or the filing acknowledgement is shared with you.

4. Standard Timelines

Below are indicative timelines for common services (actual timelines depend on document readiness and government processing):

• Company/LLP Incorporation: 7–10 working days
• GST Registration: 3–7 working days
• Income Tax Return Filing: 1–3 working days after documents received
• Trademark Filing: 2–5 working days
• FSSAI Registration: 7–15 working days
• DSC Issuance: 1–2 working days
• ROC Annual Filing: 3–7 working days
• GeM Registration: 3–5 working days

5. Delays & Exceptions

TaxClue shall not be held responsible for delivery delays caused by:

• Government portal downtime or technical issues
• Delays in client providing required documents or information
• Regulatory processing backlogs
• Force majeure events (natural disasters, strikes, etc.)
• Courier delays for physical deliverables

In case of anticipated delays, we will proactively inform you and provide revised timelines. For urgent matters, please contact us at +91 98914 64610.