Communication & Anti-Spam Policy

1. Consent-Based Communication

TaxClue only sends communications to individuals who have:

• Engaged our services (existing clients)
• Submitted an inquiry or lead form on our website
• Explicitly opted in to receive updates and newsletters
• Provided their contact details during a consultation

We do not purchase email lists, scrape contact information, or send unsolicited bulk communications.

2. Types of Communication

• Service Communications: Filing confirmations, deadline reminders, document requests, status updates — sent as part of active engagements. These are transactional in nature and cannot be opted out of while the engagement is active.
• Updates & Alerts: Tax law changes, compliance deadlines, industry updates, budget analysis — opt-out available.
• Promotional: New service announcements, offers, referral programs, webinar invitations — opt-out available.

3. Unsubscribe

Every non-transactional email includes an unsubscribe link. You can also email info@taxclue.in with subject "Unsubscribe" to opt out of marketing communications. Requests are processed within 7 working days.

4. DND Compliance

We comply with TRAI's Do Not Disturb (DND) regulations. We do not make unsolicited telemarketing calls. Service-related calls are made only to active clients, individuals who have requested a callback, and prospects who have given explicit consent.

5. WhatsApp & SMS

We use WhatsApp Business for client communication with explicit consent. Messages are limited to service updates, document sharing, deadline reminders, and responding to client-initiated queries. You may opt out at any time by replying "STOP".

6. Official Communication Channels

All official TaxClue communications originate from:

• Email: @taxclue.in domain addresses only
• Phone: +91 98914 64610
• WhatsApp: Verified WhatsApp Business account
• Platform: Notifications via app.taxclue.net