Parcels from abroad: CBIC sets one procedure for all Foreign Post Offices; no reply to a document call in 30 days means assessment on record

What the SOP covers

The procedure is for personal imported goods arriving by post, processed under the Postal Import Regulations, 2025. CBIC notes that field formations had issued their own public notices and SOPs, and that uniformity across Foreign Post Offices (FPOs) is needed.

The steps

1. Arrival. The Postal Authority presents the list of imported postal articles electronically on the day of arrival.
2. Assessment. Where Electronic Advance Data is available, assessment is done on a risk basis before the article arrives. Physical examination is restricted to articles selected by the Risk Management System or identified on intelligence, regulatory requirements or discrepancies.
3. Document call. If more information is needed, a Document Call Letter is issued electronically to the registered e-mail address. Queries are to be specific and, as far as practicable, in a single communication.
4. No reply. Where no response is received within 30 days of receipt of the letter, or the information is inadequate, the officer may assess the goods on the declaration and the information on record.
5. Clearance. The clearance order is sent electronically to the Postal Authority. No article is delivered unless the order is issued and the duty is paid or realised.

What to do if you are expecting a parcel

• Watch the e-mail address given for the parcel; the call letter comes there.
• Reply with all the documents asked for within 30 days.