Privacy Policy

1. Introduction

TaxClue Consultech Private Limited ("TaxClue", "we", "us", or "our"), a company incorporated under the Companies Act, 2013 (CIN: U74999HR2021PTC095657), with its registered office at Shop No 1, FCA 32/1, Near Patel Chowk, Main Bandh Road, SGM Nagar, Faridabad, Haryana – 121001, India, operates the websites taxclue.in, app.taxclue.net, and related digital platforms.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDPA").

2. Information We Collect

2.1 Personal Information

• Full name, email address, phone number, and postal address
• PAN, Aadhaar (last 4 digits only), GSTIN, CIN, DIN, LLPIN
• Business entity name, type, and registration details
• Bank account details and payment information (for invoicing purposes)
• Digital Signature Certificate (DSC) details where applicable
• Any documents uploaded by you for compliance/tax filing purposes

2.2 Automatically Collected Information

• IP address, browser type, device identifiers
• Pages visited, time spent, referral URLs
• Cookies and similar tracking technologies (see Section 8)

2.3 Information from Third Parties

We may collect business data from government portals (MCA, GST Network) and authorized API providers for verification and service delivery purposes.

3. Purpose of Data Collection

• To provide tax filing, GST compliance, ROC filings, and related professional services
• To manage your account on our Practice Management platform (app.taxclue.net)
• To generate invoices, track payments, and manage billing
• To send service updates, deadline reminders, and compliance alerts
• To improve our services and user experience
• To comply with legal and regulatory obligations
• To respond to inquiries and provide customer support

4. Legal Basis for Processing

Under the DPDPA 2023, we process your data based on: (a) your explicit consent; (b) performance of a contract for services engaged; (c) compliance with legal obligations under tax and corporate laws; and (d) our legitimate interests in operating and improving our business.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Government and regulatory authorities (Income Tax Department, GST Network, MCA, ROC) as required for filing and compliance
• Payment gateways for processing transactions
• Cloud hosting providers for data storage
• Professional advisors, auditors, and legal counsel as necessary
• Law enforcement agencies when required by law or court order

6. Data Retention

We retain your personal data for as long as necessary to provide our services, plus the period required by law after termination of services. Specific retention periods:

• Tax filing records: Minimum 8 years from the relevant assessment year
• GST records: Minimum 6 years from the due date of filing annual return
• Company/LLP records: As per Companies Act, 2013 requirements
• Account and billing data: 8 years post last transaction

7. Data Security

We implement reasonable security practices including:

• SSL/TLS encryption for data in transit
• Encrypted database storage for sensitive fields (PAN, Aadhaar)
• Role-based access control within our systems
• Regular backups and disaster recovery procedures
• Brute-force protection and session management controls

8. Cookies Policy

Our websites use cookies for session management, analytics, and improving user experience. You may control cookies through your browser settings. Types of cookies we use:

• Essential cookies: Required for login, session persistence, and security
• Analytics cookies: To understand usage patterns
• Preference cookies: To remember your settings and preferences

9. Your Rights

Under the DPDPA 2023, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request erasure of your data (subject to legal retention requirements)
• Withdraw consent at any time (this will not affect prior lawful processing)
• File a complaint with the Data Protection Board of India

To exercise these rights, contact us at privacy@taxclue.in.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the data promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance.

12. Grievance Officer

In accordance with the IT Act, 2000, the Grievance Officer details are: