TaxClue is committed to an enormous
level of client assistance. This entails describing the costs connected with
the service and the manner we use to expedite payment of fees.
We appreciate you and value your service buying with us on our website taxclue.co.in.
Kindly read this policy and the TaxClue terms and conditions thoroughly as they will supply you with relevant data and guidelines about your priorities and responsibilities as our consumer, with respect to any service we provide to you.
However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund, or offer credit that can be used for future TaxClue orders.
Not Satisfied? Let us know!
If you are not satisfied with the service, simply login to your Dashboard and create a ticket for the engagement to initiate the refund process. All help tickets are reviewed by members of the Senior Management and personally responded within 24-48 hours.
When a payment of fee is made to TaxClue, the fees paid in advance are retained by TaxClue in a client account. TaxClue will earn the fees upon working on a client's matter. During an engagement, TaxClue earns fees at different rates and different times depending on the completion of various milestones (e.g. providing client portal access, assigning relationship manager, obtaining DIN, Filing of forms, etc.,). A refund cannot be provided for an earned fee because resources and man-hours spent on delivering the service are non-returnable in nature. Further, we cannot refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, TaxClue shall be liable to refund only up to the fee paid by the client.
Procedure for Requesting Refund
A refund request can be initiated through your Dashboard after signing in. To request a refund, please request a refund in the concerned chat room to the relevant engagement manager. All refund requests must be made within 7 days of purchase. Refund request over 7 days will not be accepted and only credit will be provided for completion of service/change of service. We will complete processing your refund request within 4 to 5 weeks of receiving all the information required for processing refund like the reason for refund, bank details for processing request, etc.
Change of Service
In case you change your services from the original one with another service offered by TaxClue then you may make a request to TaxClue within 60 days of receipt of payment by TaxClue, provided the original order is not completed/ fulfilled by TaxClue at the time of making such request.
The fees paid for the original order after deducting the government fees, affiliate fees, or any fees charged by any third-party vendor, if any, shall be duly adjusted against your new order. Any additional fees for the new order shall be payable by you after such change the request has been accepted by TaxClue.
has a standard pricing policy wherein no additional service fee is requested
under any circumstance. However, the standard pricing policy is not applicable
for an increase in the total fee paid by the client to TaxClue due to an increase
in government fees or fees incurred by the client for completion of legal documentation
or re-filing of forms with the government due to rejection or resubmission. TaxClue
is not responsible or liable for any other cost incurred by the client related
to the completion of the service.
Factors Outside our Control
We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of TaxClue service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, TaxClue does not guarantee the results or outcomes of the services rendered by our Associates on Nearest. Expert platform, who are not employed by TaxClue. Problems like these are beyond our control and are not covered by this guarantee or eligible for a refund. Hence, a delay in the processing of your file by the Government cannot be a reason for a refund.
TaxClue shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, the act of God or the public enemy, epidemic, famine or plague, the action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott, or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").
Since we're incurring costs and dedicating time, manpower, technology resources, and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by TaxClue - not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.
Before processing any refund, we reserve the right to make the best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to the government would be applicable. In case of a change of service, the cancellation fee would not be applicable.