Refund & Cancellation Policy

  1. Introduction

At TaxClue Consultech Private Limited, we strive to deliver professional, transparent, and efficient tax, compliance, and legal services to all our clients.
This Refund & Cancellation Policy explains the conditions under which you may cancel a service request or seek a refund for payments made on our platform.

Our goal is to ensure clarity and fairness while maintaining accountability for the time and effort invested by our experts.

  1. Service Nature

All our services — including company registrations, tax filings, GST, accounting, and other compliance work — involve personalized professional effort and third-party government filings.

Hence, once work has commenced or documents have been submitted to a government department, cancellations or refunds are generally not possible.

  1. Cancellation Policy
  2. Before Service Initiation

If a cancellation request is made before our team starts processing your application or documentation, you may be eligible for a partial refund after deducting administrative or payment gateway charges.

  1. After Service Initiation

Once our experts have started working on your case, or government filings have been initiated, no cancellation or refund will be processed.

  1. Government Rejections or Delays

TaxClue is not responsible for rejections, delays, or resubmissions caused by:

  • Errors or delays on government portals (e.g., MCA, GST, Income Tax, Trademark Office)
  • Incorrect or incomplete documents provided by the client
  • Policy or system changes by government departments

In such cases, no refund shall be provided, but our team will assist in resubmission wherever possible.

  1. Refund Eligibility

Refunds may be considered only under the following conditions:

  1. Duplicate payment due to a technical error on our payment gateway.
  2. Service cancellation by TaxClue due to unforeseen circumstances.
  3. Non-performance or delay from TaxClue’s side, where no work has been initiated.

Approved refunds will be processed within 7–10 business days via the original payment method.

  1. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  • Change of mind or decision by the client.
  • Failure to provide required documents or information.
  • Delay from the client’s end in responding to queries.
  • Services already initiated, processed, or filed with any government authority.
  • Fees paid for government challans, stamp duty, or third-party charges.
  1. Third-Party Fees

Payments made towards government fees, stamp duties, professional taxes, or third-party platform charges are non-refundable, as these are directly remitted to statutory authorities or external providers.

  1. Communication of Cancellation

To cancel a service or request a refund, please send a written request with your:

  • Full name
  • Registered email ID
  • Payment transaction details
  • Service name and reason for cancellation

Send your request to: support@taxclue.in

Our support team will review your case and respond within 3–5 business days.

  1. Dispute Resolution

If you are not satisfied with our decision, you may escalate the issue to info@taxclue.in for re-evaluation.
All refund and cancellation disputes will be handled fairly, transparently, and as per Indian law.

  1. Changes to this Policy

TaxClue reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
All changes will be posted on our website and will take effect immediately upon publication.

  1. Contact Us

For refund, cancellation, or billing-related queries, please contact:

📍 TaxClue Consultech Private Limited
📧 support@taxclue.in | info@taxclue.in
🌐 www.taxclue.in

TaxClue — Transparent. Trusted. Professional.

We value your trust and ensure every transaction is handled with integrity.

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