Refund Policy

1. General Refund Principles

At TaxClue, we are committed to delivering quality professional services. This Refund Policy outlines the circumstances under which refunds may be granted. We believe in transparency and fairness in all our dealings.

2. Eligibility for Refund

2.1 Full Refund

A full refund of professional fees may be provided if:

• The service has not yet commenced (no filings initiated, no work begun)
• Cancellation is requested within 48 hours of payment
• TaxClue is unable to provide the engaged service due to our own limitations

2.2 Partial Refund

A partial refund may be provided if:

• Work has commenced but is not yet complete — refund proportionate to work remaining
• The client wishes to downgrade the service package
• Duplicate payment has been made (excess amount refunded in full)

2.3 No Refund

No refund shall be provided if:

• The service has been completed and filed with the relevant authority
• Government fees/charges have already been paid on your behalf (these are non-recoverable)
• The client fails to provide required information within 60 days of engagement, leading to service expiry
• The client provides incorrect information requiring re-filing (additional charges may apply)
• The request is made after 30 days from the date of service completion

3. Government Fees

Government fees, stamp duty, filing charges, and third-party charges (DSC token costs, testing lab fees, etc.) paid on your behalf are strictly non-refundable, as these are paid directly to external agencies and cannot be recovered by TaxClue.

4. Refund Process

• Submit a refund request via email to info@taxclue.in with your invoice number and reason
• Requests will be reviewed within 7 working days
• Approved refunds will be processed to the original payment method within 10–15 working days
• Refunds for UPI/bank transfers will be credited to the source account
• Credit/debit card refunds may take additional time as per the card issuer's processing cycle

5. Service Credits

In lieu of a monetary refund, TaxClue may offer service credits at 110% of the refund value, usable against future services within 12 months of issuance. Service credits are non-transferable and non-cashable.

6. Cancellation by TaxClue

TaxClue reserves the right to cancel an engagement and issue a full refund of professional fees if:

• We identify a conflict of interest that cannot be managed
• The client engages in abusive or threatening behaviour toward our team
• We determine we cannot adequately serve the client's needs
• We discover that the engagement involves illegal activities

7. Disputes

If you are dissatisfied with a refund decision, you may escalate to our senior management at info@taxclue.in. Unresolved disputes will be handled as per the Dispute Resolution clause in our Terms & Conditions.